Refund Policy - Blitzzz

1. Satisfaction Guarantee

No-questions-asked refund within 7 days of purchase (Pro and Definitive). Between 8 and 30 days, refund only in case of major unresolved technical problem despite our support.

2. Refund Conditions

Refund accepted if: the request is made within 7 days of purchase (no questions asked, including simple dissatisfaction), or if a major technical issue remains unresolved despite our support (between 8 and 30 days). Refund denied if: more than 30 days since purchase, abusive use or violation of terms of service, fraudulent request.

3. Refund Process

1. Contact us: write to support (at) blitzzz dot ca, subject "Refund Request - [your purchase email]". 2. Provide: your purchase email and the reason for the refund. 3. Timeline: we usually respond within 72 business hours. 4. Processing: refunds are handled by our partner Paddle and appear on your bank statement under their name within 5 to 10 days.

4. Types of Refunds

Full refund: unresolved technical problems, software doesn't work as described, within first 7 days (automatic refund). Partial refund: special cases evaluated individually, rare, only in exceptional circumstances.

5. After Refund

Your Pro license will be deactivated and the app reverts to the free version. No uninstall is needed: it's the same software.

6. Exceptions

Free version: no refund (free product). No refund after 30 days, except legal obligation.

Quality Commitment

Above all, our team will do everything possible to solve your problem. Our goal: your long-term satisfaction with Blitzzz.